Empower Servers is a business operated in the province of Ontario in the country of Canada. By ordering a service from Empower Servers you hereby agree to the following terms.
This agreement shall be governed by the laws of Ontario, Canada.
We allow changes to be made to services at any point they’re active. Upgrades and downgrades to a service can be processed within our billing area.
Our invoices are generated 14 days before the service’s next due date. An email notification will be sent to you as soon as the invoice has been generated.
Once an invoice has been generated you have the right to cancel the service before the next due date without any penalty.
Payments made using a credit / debit card through our credit / debit card gateway will automatically be charged on the due date found on the invoice. You’ll not be charged if a cancellation request exists for the service. If for whatever reason we’re unable to process the payment on the invoice due date, you’ll be sent an email to the email address listed on your account to notify you of this.
Failure to renew for a service on time
If we’re unable to process a payment for a service due for renewal, or payment is not made on, or before the specified due date for the service the following actions are taken.
The service is placed into a suspended state whereby the service can’t be used. This takes place the day after the next due date if the invoice for the related service is unpaid. Whilst the service is in the suspended state you can either choose to continue your service by paying the invoice or, submitting a cancellation request should you wish to no longer continue with the service. We commit to keep your service in this suspended state for a minimum of 5 days after the due date during which your data will be preserved.
If the service has still not been renewed 5 days after the due date you accept the related service will face termination, cancelling the invoice, service and removing any files relating to it.
We will never apply any late fees on payments made after the invoice due date.
Should you require additional time to make payment you’re required to contact our billing department via a support ticket, up to 4 days past your next due date. Please note additional time will not always be given and the decision to do so or not is under our discretion. During which time you accept that your service will remain suspended until payment has been received, unless told otherwise by a staff member.
Server performance and uptime
We do not guarantee 100% uptime on services we provide but we aim to provide as close to it as possible. On rare occasion issues can occur out of our control, or scheduled downtime may be required to perform essential maintenance. You accept that this can happen and that we will do our up most to resolve any issues that occur in a short space of time, and to provide you, the customer with a minimum of 24 hours’ notice for any maintenance that may hinder you using your service.
We guarantee a 100% network uptime guarantee. This includes the uptime of the network connection feeding our servers. If this connection is disrupted, we will credit your account based on the percentage of downtime experienced during the month.
Data loss and protection
We will not be held responsible for the backing up and integrity of customer data. We will however take all reasonable steps to ensure customer data loss does not occur.
Cancellation & refund policy
If for any reason you are unsatisfied with our service, you may cancel at any time. We only provide refunds at our discretion or in the event of service outage or significant downtime.
It is your right to cancel your server whenever you’d like without any prior notice. All requests relating to cancellations must be submitted via a ticket to our billing department to be review accordingly and processed.
Any use of any of our services to infringe copyright or trademark law is unacceptable. If you're found to be infringing copyright or trademark law from a service provided through us we reserve the right to suspend or terminate your service without warning. This includes using nulled or cracked versions of any form on our services.
We are in no way liable for payments that are received in exchange for virtual goods on a server provided by us. By purchasing a server, you agree to remove all liability from us regarding customer service, payments and disputes relating to virtual goods and services on a service provided by us.
Terms of service updates
We reserve the right to alter our terms / policies at any time without notifying any of our clients. It is the client’s responsibility to check our terms regularly for any updates / changes.
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