Staff was super helpful in answering my questions, and the use of their servers is super easy and hassle free. I was skeptical at first, but after a month of using their service, I even upgraded to a higher tier.
The help section of the website is pretty sparse but the customer support team really make up for it; ive submitted two tickets to them in the short time ive hosted a server with Empower and both times got responses and action within an hour. Theyre courteous and friendly and know what theyre doing!!